Fix a payment or access issue

Overview

A failed payment or interrupted checkout can affect Pro access. The application may show a payment warning and a way to update your payment method.

Check the account being charged before repeating checkout. A payment receipt belongs to the billing record, not a different learner account.

Steps

1. Open Billing and inspect the subscription and payment status.
2. Use the offered action to update the payment method when needed.
3. Review any retry or payment-attention notice.
4. After successful payment, return to the application and refresh access.
5. If the service is unavailable, check System Status before trying again.

Important details